Shipping policy
Return & Refund Policy
Last Updated: October 28, 2026
At Yellowcardsbock, we want you to be satisfied with your purchase. If you are not happy with your order, you can request a return under the conditions below.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a standard return:
The item must be unused and in its original condition.
The item must be returned in its original packaging, where possible.
Proof of purchase is required.
These conditions do not affect your legal rights regarding faulty products or statutory withdrawal.
2. How to Return an Item
To request a return, email us at support@yellowcardsbock.com with your order number and reason for return.
We will provide return instructions and the correct return shipping address.
Please contact us before sending your return.
3. Return Shipping Costs
Change of mind: Customers pay return shipping costs.
Damaged, defective, or incorrect items: We cover return shipping costs.
Restocking fees: Free ($0).
For change-of-mind returns, customers arrange shipping with their preferred carrier.
4. Refunds
Once we receive and inspect your returned item, we will notify you of your refund status.
Approved refunds are processed within 5 business days after approval.
Refunds are issued to your original payment method. Your bank or payment provider may require an additional 5–10 business days to display the funds.
Applicable statutory refund deadlines take priority.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@yellowcardsbock.com.
We will help arrange a replacement or refund, as appropriate, at no additional cost to you.
6. Exchanges
For exchanges, please contact our customer support team. Exchanges are subject to product availability and applicable consumer rights.
7. Order Cancellations
You can request an order cancellation before shipment by contacting our support team.
If your order has already shipped, you may request a return after delivery.
8. International Returns
We accept eligible returns from customers in our supported shipping destinations.
Return shipping costs for change-of-mind returns are the customer's responsibility, unless applicable law requires otherwise.
Customers covered by EU consumer protection rules retain their applicable 14-day statutory withdrawal rights and related refund protections.
9. Contact Us
If you have questions about returns or refunds, please contact us:
Yellowcardsbock
Email: support@yellowcardsbock.com
Phone: +1 774 457 0155
Address: 907 Virginia St, Graham, Texas 76450, United States
Website: https://yellowcardsbock.com